If your package is damaged on arrival and/or items are missing, then please contact our customer service team. If the package is damaged, then you will be asked to send us a photo if possible. In the case of a lost parcel, you will be asked to fill out some paperwork.
Once your order has been shipped, you will then receive a shipping confirmation email from us. Depending on the shipping provider, the email will include the tracking number of your package and a link to track the shipping status of your package.
Cross-border deliveries (outside the country in which the order was placed) are currently not possible for logistical reasons. For that reason, orders made from the SANDFOX online shop as well as the billing information and delivery address must be within the EU.
With Click & Collect, you can order online from the comfort of your own home without having to pay shipping costs, collect your order in-store, benefit from expert advice and return items to all participating SANDFOX STORES. Place your order in our online shop and select your saved “myStore” or a store in your area from the store finder (under "Deliver to a SANDFOX
We offer you a great service with "Click & Collect": you are able get your online orders delivered to one of our SANDFOX stores without paying delivery costs. Simply select the option "Deliver to a SANDFOX store" as an alternative delivery method. You can then get your order sent to your saved “My Store” or select a store in your area using the store
Due to fast logistic processes, which should prevent you from waiting a long time for your package, it is not possible to change or cancel a successfully completed order. You are able to return your package to us within 14 days of ordering. If your package has been sent to the wrong address, it will usually be returned to us.
You have the option of specifying a different delivery address from your billing address during the purchasing process.
Orders made on our EU online shop will only be shipped within the EU. It is not currently possible to deliver to countries outside the EU (i.e. both the billing and delivery addresses must be in the EU). You are welcome to give an alternative address within the EU or get your package delivered to a SANDFOX STORE of your choice. Please note that
Delivery can be made to your chosen delivery address via Parcelforce or UPS. You can also select our SANDFOX Stores as an alternative delivery address if they participate in our Click & Collect program. Further information about our store finder can be found here at...
Our postage and packaging rate for online orders is 2.95 EUR. Orders amounting to 4.95 EUR or over qualify for free delivery.