The item I ordered has arrived in a damaged/worn condition – what should I do?

All items are checked for quality by our employees before shipment. Should you nevertheless receive an item that is damaged, then we encourage you to contact us with your complaint. Please contact our customer service team or use the contact form. Please use the return label enclosed with your shipment when returning goods. If you do not have this to hand, our customer service

The item I ordered has arrived in a damaged/worn condition – what should I do?2018-11-01T14:09:37+03:00

What is the right of withdrawal?

You have the legal right of withdrawal with regards to your purchase from the online shop. Any deviations from this will be in your favour. This allows you to cancel your contract within 14 days, without having to state any reason. The cancellation period is 14 days from when you or a third party that you name, who is not the carrier, receives the

What is the right of withdrawal?2018-11-01T14:08:35+03:00

Can I make a return in-store?

Yes, you can also simply drop off your package free of charge in a SANDFOX STORE as a special service.  Please be aware: We cannot refund online orders in-store! As with orders returned by post to a post office, parcels returned in-store will be delivered to our returns department and inspected there. Once this check has been conducted, a refund will be made to your

Can I make a return in-store?2018-11-01T14:06:24+03:00

Can I return items that have been worn?

Please not that, according to our returns policy, only unworn and undamaged goods which are sent back in their original packaging can be returned.

Can I return items that have been worn?2018-11-01T14:05:34+03:00

How can I exchange an item?

We will exchange the returned product with the same model in a different size or colour free of charge. Please use this return slip for the new order and enter the desired colour and size in the “Reason for return” section. We will automatically send the selected item for exchange to the delivery address of the previous order. Please note that you will automatically

How can I exchange an item?2018-11-01T14:04:46+03:00

What happens if I don’t have a return sticker and how do I get one?

Your return label is usually included inside your package. If you don’t have the return form or return label for any reason, our customer service staff will be happy to assist you. They will be able to help you further with this issue.

What happens if I don’t have a return sticker and how do I get one?2018-11-01T14:03:55+03:00

Has my return been received?

After the goods have been received and checked, you will receive an email from SANDFOX confirming that we have received your returned goods. Please consider that this check may take some time, depending on the size of your returned goods and during sale periods. We will refund the full amount immediately after this check has taken place.

Has my return been received?2018-11-01T14:03:19+03:00

How long will it take for me to get my money back?

After the goods have been received and checked by our returns department, you will receive an email from SANDFOX confirming that we have received your returned goods. We will then refund the value of your returns without delay. The method of reimbursement will be the same as the method of payment you selected for your order. We reserve the right to reject returned products

How long will it take for me to get my money back?2018-11-01T14:02:31+03:00

What is the SANDFOX return policy?

Please be aware that only unworn and undamaged items can be returned to us. We reserve the right to reject returned products that do not meet our requirements for return. We can only accept returned items that were purchased from the SANDFOX online shop. For products which were purchased at a SANDFOX STORE, please contact the store where you purchased your item directly. If

What is the SANDFOX return policy?2018-11-01T14:01:45+03:00
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