What do I do if my Jack Wolfskin product gets damaged during my big adventure?

Buckles: Be careful with buckles, as stepping on them, getting them caught on or trapped in things, such as a car boot, can lead to invisible weak points. If you are using your rucksack for a prolonged period of time, take replacement buckles with you that can be attached to the straps without the need for sewing. Tears: You can seal any tears in

What do I do if my Jack Wolfskin product gets damaged during my big adventure?2018-11-01T15:18:20+03:00

Are zips, buttons and other small components covered under the terms of the warranty?

Yes. If such a problem should arise, please contact your local store or retailer. They will then decide if the repair can be carried out by them or whether the product needs to be sent back to us. For enquiries about spare parts, please contact our service team at info@sandfoxgear.de , who will gladly help you further.

Are zips, buttons and other small components covered under the terms of the warranty?2018-11-01T15:17:28+03:00

Can I order additional replacement parts or repair materials?

Yes, this is possible. Our local stores and retailers are happy to help by ordering replacement parts/repair materials. For spare part inquiries for your online order, please contact our service team at info@sandfoxgear.de and they will glady help you further.

Can I order additional replacement parts or repair materials?2018-11-01T15:16:31+03:00

Why was my settlement request not followed?

Of course, we always try our best to satisfy your wishes. Please understand that we reserve the right to proceed differently, if necessary, after reviewing your request. For example, you may receive a refund instead of a replacement item because your desired item is no longer available in your size and/or colour. Or we may repair an item sent in to us and return

Why was my settlement request not followed?2018-11-01T15:15:36+03:00

What should I do if I no longer have the receipt?

It is generally not possible to accept product returns without a proof of payment. For this reason, it is recommended that you keep your receipt safe and make a copy if necessary, as proof of purchase is crucial when making complaints or filing in insurance claim due to theft. Details of your orders from our SANDFOX online store will be saved automatically with us*.

What should I do if I no longer have the receipt?2018-11-01T15:14:33+03:00

Who do I contact if I have a complaint/repair request for an online order?

If you have purchased your article from our online shop, then please proceed as follows: Simply attach your return label to your parcel and send to the following address: SANDFOX Ltd. Deutzer Freiheit 72 50679 Köln-Deutz / Germany If you do not have a return label, then just contact our customer service team at info@sandfoxgear.de, who will gladly send a new one out to

Who do I contact if I have a complaint/repair request for an online order?2018-11-01T15:11:48+03:00

Who do I contact if I have a complaint?

Please note that the complaint process depends on where you purchased the article in question. If you purchased the article from our online shop, then you can find all the necessary information on how to proceed at info@sandfoxgear.de mail address.  

Who do I contact if I have a complaint?2018-11-01T15:09:25+03:00
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