Below are instructions for starting up our company’s authorised return procedure, in addition to the current legislation on the matter.
Modes: 1. If the product was purchased from a Sandfox dealer:
The authorised return procedure is commenced following an alleged flaw/non-conformity, that the consumer complains about. The purchaser must return the faulty item to the sales point where it was purchased together with the payment receipt (condition for validity of warranty). The shop owner will send the item to the distributor or directly to Sandfox. At its own discretion, Sandfox will then replace or repair the item. If the fault is not covered by warranty, repairs will be carried out at limited costs, including shipment costs.
2. If the product was purchased from our online shop
If faulty or problematic, a product purchased at our e-shop can be returned directly the Sandfox post sales service. Our staff will decide whether to repair or replace the product according to each individual case. To start up the procedure, fill out the form on this page (link), sending a short description of the problem, our order number, your name, surname, address and telephone number. Our post sales service will receive your request and contact you as soon as possible, then proceeding with the free repair or replacement if the item is under warranty, or will send an estimate for the repair if the items are not covered by the Sandfox warranty.